Refund policy

At One More Coin, we want every customer to shop with confidence and have a positive experience from purchase to delivery. We understand that sometimes a product may not meet your expectations or may arrive with an issue. Our Refund and Return Policy explains the conditions, eligibility requirements, and process for requesting a return or receiving a refund. We encourage you to review the policy carefully so you have a clear understanding of your rights and the steps to follow if you need assistance with an order.

1. What Products Can Be Returned

We accept returns only for new, unopened products. Final sale items cannot be returned.

2. Return Time frame

Returns are accepted within 30 days of delivery.

3. Item Condition Requirements

Yes, we accept returns for both defective and non-defective products, provided the items are unused, in their original packaging, and include all original tags and accessories.

4. How to Start a Return

To initiate a return, contact us at hello@onemorecoin.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

5. Return Address

Please send approved returns to our returns address: 68 Mainwood Rd, Timperley, Altrincham, Cheshire WA15 7JS, United Kingdom

6. Return Shipping Costs

Customers are responsible for return shipping unless the item is damaged or incorrect.

7. Refunds

Refunds are processed within 3 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

8. Exchanges

We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.

9. Contact Information

If you have any questions about your returns, just reach out to us at hello@onemorecoin.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.