Business Information & Customer Protection
Retailer of Record
One More Coin is an independent United Kingdom online retail store.
All purchases made on this website are contracts of sale between the customer and One More Coin. We are the seller of record and are fully responsible for order processing, delivery support, and customer service.
We do not operate a marketplace and we do not connect customers to third-party sellers. Customers always purchase directly from us.
Business Details
Trading name: One More Coin
Business type: Sole trader online retail store
Country of operation: United Kingdom
Customer support email: hello@onemorecoin.com
Telephone: +44 7432 597877
Support hours: Monday – Sunday, 10:00 – 23:00 (UK time)
Business correspondence address:
68 Mainwood Road
Timperley
Altrincham
WA15 7JS
United Kingdom
Our Products
We sell commemorative collectible coins and challenge coins designed for hobby collecting and display.
Our items are decorative collectibles only. They are:
• Not legal tender
• Not issued by a government mint
• Not currency
• Not bullion or investment products
• Not numismatic investment assets
Any designs inspired by historical coinage are artistic commemorative interpretations produced for collectors.
Materials
Our collectibles are manufactured using base metals such as iron, brass, copper, or alloy and may be finished with antique gold-tone or silver-tone plating. They are not precious metal investment coins.
Order Processing & Fulfilment
We directly sell all items listed on this website.
We work with contracted manufacturing and fulfilment partners who prepare and dispatch orders on our behalf.
Although items may be dispatched from international fulfilment centres, the customer’s purchase agreement remains with One More Coin. We remain responsible for the order until it is successfully delivered.
Orders are processed within 1–3 business days.
Shipping
We provide free tracked worldwide delivery.
Estimated delivery time: approximately 9–14 days depending on destination country.
Tracking updates normally activate when the parcel enters the destination postal network.
Returns, Refunds & Customer Protection
If an item is lost, damaged, incorrect, or fails to arrive, customers must contact us directly. We handle all resolutions ourselves.
Customers do not need to contact any manufacturer or fulfilment partner.
Refunds or replacements are issued by One More Coin in accordance with our Refund Policy and UK consumer protection standards.
Return instructions and eligibility conditions are available on our Refund Policy page.
Customer Support
Customers can contact us at any time through:
• Website live chat
• Email support
• Contact form
We aim to respond to all enquiries within 24 hours.
Transparency Statement
We are a small independent online retailer specialising in themed collectible coins for hobby collectors and gift buyers. Our products are modern commemorative collectibles intended for display and collecting purposes only.
Because every collection deserves one more coin.
