Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All payments are processed securely through Shopify.

Is it safe to order from your website?

Absolutely! Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details.

Do you offer bulk discounts?

Yes! Buy 10 or more coins and automatically receive 50% off your entire order. The discount is applied at checkout.

Shipping & Delivery

Do you ship worldwide?

Yes! We offer free worldwide shipping to all countries with no minimum order required.

How long does delivery take?

Average delivery time is 9-14 business days from order placement, depending on your location. You'll receive tracking information once your order ships.

How much is shipping?

Shipping is completely free on all orders, worldwide. No hidden fees, no surprises.

Can I track my order?

Yes! Once your order ships, you'll receive an email with tracking information so you can follow your package.

Products & Quality

Are these real coins or commemorative pieces?

These are commemorative collectible coins designed for collectors and enthusiasts. Each coin features unique artwork and craftsmanship.

What materials are the coins made from?

Materials vary by coin and are listed in each product description. Common materials include zinc alloy, brass, and silver-plated metals.

What size are the coins?

Coin sizes vary by design. Specific dimensions are listed in each product description.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund.

What if my coin arrives damaged?

Contact us immediately at hello@onemorecoin.com with photos. We'll arrange a replacement or full refund at no cost to you.

Contact & Support

How can I contact you?

Email us at hello@onemorecoin.com. We're online most of the time and typically respond within a few hours.

Can I request a specific coin?

Absolutely! If you're looking for a specific theme or design, email us and we'll do our best to help you find it or add it to our collection.

Still Have Questions?

Don't hesitate to reach out! Email us at hello@onemorecoin.com and we'll be happy to help.

Because every collection deserves one more coin.