Frequently Asked Questions

🛒 Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All payments are processed securely through Shopify.
Is it safe to order from your website?
Absolutely! Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details.

📦 Shipping & Delivery

Do you ship worldwide?

No. We currently ship within the United Kingdom only.

How long does delivery take?

Orders are typically processed within 2–5 business day before they are dispatched.

After dispatch, the estimated delivery time is:

  • Standard orders: 9–14 business days.

For complete shipping details, please refer to our Shipping Policy.

How much is shipping?

Shipping costs are determined according to the shipping rates outlined in our shipping policy.

Our shipping rates are as follows:

  • Standard: Free

The applicable shipping cost, if any, will be displayed at checkout before you complete your purchase. For complete shipping details, please refer to our Shipping Policy.

Can I track my order?
Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to Track Your Orders.

💎 Products & Quality

Are these real coins or commemorative pieces?
These are commemorative collectible coins designed for collectors and enthusiasts. Each coin features unique artwork and craftsmanship. All items are clearly described as collectibles, not legal tender or investment products.
What materials are the coins made from?
Materials vary by coin and are listed in each product description. Common materials include iron, zinc alloy, brass, and silver-plated metals.
What size are the coins?
Most coins are 40mm in diameter and weigh approximately 40g. Specific dimensions are listed in each product description.

↩️ Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund.
What if my coin arrives damaged?
Contact us immediately at hello@onemorecoin.com with photos. We'll arrange a replacement or full refund at no cost to you.

💬 Contact & Support

How can I contact you?

Email us at hello@onemorecoin.com. We’re online most of the time and typically respond within 24 hours. You can also reach us through the contact form on our website.

Can I request a specific coin?
Absolutely! If you're looking for a specific theme or design, email us and we'll do our best to help you find it or add it to our collection.

Still Have Questions?

Don't hesitate to reach out! Email us at hello@onemorecoin.com and we'll be happy to help.

Because every collection deserves one more coin.

Because every collection deserves one more coin.
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